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Start with any chapter to learn about a specific part of chargebacks. Each chapter gives short but essential information to help you understand how to prevent and handle them. Scroll down and click Start learning to begin.

    1. Introduction

    1. What is a chargeback?

    2. Example

    3. Impact and consequences

    4. Test your knowledge 💡

    1. Introduction

    2. 1. Fraudulent transaction

    3. 2. Unrecognized transaction

    4. 3. Duplicate transactions

    5. 4. Cancelled merchandise/services

    6. 5. Product not received

    7. 6. Product unacceptable

    8. 7. Credit not processed

    9. 8. General disputes

    10. Test your knowledge 💡

    1. Introduction

    2. 1. Use secure payment methods

    3. 2. Monitor high-value orders

    4. 3. Watch for unusual patterns and review suspicious orders:

    5. 4. Be transparent about fees and policies

    6. 5. Track shipments

    7. 6. Communicate promptly and clearly with customers

    8. 7. Maintain Detailed Records

    9. Other best practices

    10. Test your knowledge 💡

    1. Steps to resolve a chargeback or inquiry

    2. How Lightspeed Payments supports you when dealing with chargebacks

    3. Test your knowledge 💡

    4. What happens if you lose a chargeback

    1. Resources

    2. Share your feedback

About this course

  • 31 lessons

Start learning about chargebacks

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