Introduction
What is a chargeback?
Example
Impact and consequences
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Introduction
1. Fraudulent transaction
2. Unrecognized transaction
3. Duplicate transactions
4. Cancelled merchandise/services
5. Product not received
6. Product unacceptable
7. Credit not processed
8. General disputes
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Introduction
1. Use secure payment methods
2. Monitor high-value orders
3. Watch for unusual patterns and review suspicious orders:
4. Be transparent about fees and policies
5. Track shipments
6. Communicate promptly and clearly with customers
7. Maintain Detailed Records
Other best practices
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Steps to resolve a chargeback or inquiry
How Lightspeed Payments supports you when dealing with chargebacks
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What happens if you lose a chargeback
